Refund a Ryanair Flight via Call Center Call Ryanair customer support through their call center if you wish to request a refund for your plane ticket. But because the coronavirus pandemic is considered to be an "extraordinary circumstance", airlines won't have to pay out more than the cost of your flight. But if you desperately need the cash, or Ryanair has missed its deadline to pay your refund (for example, if you're still waiting for a refund from March), there are steps you can try: 1) Try to contact Ryanair – live chat may be best. How to cancel a flight with Ryanair. Ryanair have introduced a new policy for customers who are seeking a refund, but have not booked with Ryanair.com or via the Ryanair app. Sorry Jane, only seeing this now. That being said, airlines are obliged by law to refund you within seven days of a flight cancellation. How to change your ticket with Ryanair within 24 hours, without penalty! To see all content on The Sun, please use the Site Map. 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No: C67NPQ 2/ At time of flight, Ryan charged them extra 160 Euros for not checking in online and for extra baggage. In order to process your refund request without delay please submit/attach the below information. RYANAIR has extended its free rebooking policy to help Brits keen to travel later this year, so how can you get to a refund if things go wrong? I am.having the same issue as Fiona, I followed all the steps but I get a message saying the details are incorrect. Firstly, speak to your airline or holiday firm about a refund or rearranging your plans. RYANAIR has extended its free rebooking policy to help Brits keen to travel later this year, so how can you get to a refund if things go wrong? MILLIONS of Brits have had holiday plans cancelled due to the pandemic. How to try to beat the Ryanair refund trap – with passengers STILL fighting to get cash back for cancelled flights Step 1: Try to contact Ryanair – live chat may be best. This will need to be checked with your travel insurance provider. However, you do not need to accept this offer. Try to get your Ryanair refund via Section 75 Customers who have used a credit card to purchase their tickets, and have spent more than £100, are entitled to apply for a refund via Section 75. Ryanair passengers with canceled flights can get a refund from their card provider Credit: Reuters. It's worth noting that accepting one could lead to passengers surrendering their rights to a cash refund. Read our coronavirus live blog for the latest […] The airline was one of only a handful of carriers to include an automatic refund link on its website, albeit one that frequently failed.But it is now telling its customers to either accept a voucher for future travel or wait – potentially for a year or more – to get their money back. "Foreign nationals are subject to the ‘Stay at Home’ regulations. They have allowed flight changes and refund, and even advised me to move excess luggage to hand luggage at the check-in desk. However, you should check with your airline or travel operator on arrangements for returning. Under the European Union (Withdrawal) Act 2018, the rules over compensation stay the same, according to legal site Lexology. Regardless of the pandemic, regulation EU 261 still applies – if a flight is cancelled you are entitled to a refund. If you have booked via a third party website or travel agency and are still awaiting a refund, the reason for the delay may because Ryanair have not refunded the travel agent. Certain countries require visitors to present a negative Covid-19 test on arrival, while others demand that you quarantine for 14 days – these are not grounds for a refund. Using the below online forms is the most efficient way for us to review your claim or query. I have used Ryanair on many occasions and have only praise for their service. If contacting the merchant is out of the question, we could try and file a dispute case through the resolution center. If your flight has been cancelled and you have booked with Ryanair.com or via the Ryanair app, you can apply for a refund online. How to get a refund using chargeback for Ryanair cancellations. If you don't have travel insurance, you may be able to claim your money back through your credit or debit card provider. The UK is currently under a travel ban, meaning you can't go on a staycation or travel abroad. Ryanair is playing the same bait and switch game with all of us. They have highlighted large UK travel sites such as Kiwi, On the Beach, Love Holidays, eDreams and Last Minute.com, rather than local travel agencies. Credit card payments between £100 and £30,000 are covered under Section 75 of the Consumer Rights Act. If you have exhausted all the steps above, and have still not received your refund from Ryanair, you can make a complaint to The Commission for Aviation Regulation. © The Travel Expert 2021 | All Rights Reserved. Ryanair have reported that they have received over 1,000 times the normal volume of flight cancellations, so there is no surprise that we are all experiencing delays getting a refund from Ryanair. Best of luck, Sarah. This covers flights booked with a European airline or ones that have departed from, or landed in, an airport in the EU. In the early period of coronavirus related disruption, Ryanair was widely praised for the ease of which its customers were able to get cash refunds. Alternatively, you can choose to get the cash back in full. Ideal. If you choose not to travel because of these travel restrictions, or because the government are advising that you should not travel, you are not entitled to a refund. Once you enter your details, you will receive an email with a link to confirm that you happy to receive my free newsletter. This is the National Enforcement Body for EU 261, which sets out the rights of Air Passengers if their flight is cancelled or delayed, amongst other things. From January 5 2021, only essential travel is allowed with Brits urged not to leave their house unless for reasons including food, medical care or work. "UK residents currently abroad do not need to return home immediately. We are processing refunds for customers and aim to so in less than 28 days.’ Action needed on airlines that refuse to refund Ryanair’s rival easyJet has recently offered an online link so customers can claim a refund, while British Airways is offering a refund if customers call up and request one. If you still have no luck you can ask flightrights .ie to claim on your behalf. But Ryanair angered passengers by refusing cash refunds … To do so, you have to: Dial 0330 1007 838 Check the terms and conditions of your policy to see what it says regarding cancellations. The government advice states: "You can only travel internationally – or within the UK – where you first have a legally permitted reason to leave home. Getting refunds is not exactly easy during the best of times, but in a pandemic, it is obviously going to be a lot harder. More recently, Ryanair has been offering customers whose flights have been cancelled due to government restrictions the chance to change their holiday for free. Answer 1 of 36: ----- 1/ My daughter and niece booked a flight from Budapest to Berlin 13th August. You May Be Entitled To Expenses And Compensation. Travel agencies have reported that they have received some refunds, however recently these seem to be harder to secure. Sarah explained to us in great detail how to get a refund if your flight is cancelled. You are only entitled to a refund from Ryanair, or any airline for that matter, if your flight is cancelled. If you have booked via an online travel agency and are unable to contact them, you will need to apply for a refund directly on the Ryanair website. Date: 13 Jun 19 There are many reasons you may want to cancel your flight with Ryanair but as with most budget airlines they don’t make the process easy and the likelihood of cancelling a Ryanair flight and getting a full refund depends entirely on the circumstances of why you need to cancel your Ryanair flight. Hannah Maundrell, Editor in Chief of money.co.uk said: "It’s so disappointing for Ryanair passengers whose flights have been cancelled especially at such late notice. Just this evening got an email offering me a "voucher" and a link to their website at which to contact them if I want cash instead. Ryanair came under fire this year for refusing to hand the money back until the coronavirus crisis is over. If you are contacting us in relation to a refund the please use the relevant link in the dropdown. Ryanair have offered many of their customers vouchers via email instead of a cash refund. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, Ryanair expects to operate just one per cent of its planned flights between April and June this year, Ryanair passengers forced to wait on runway for four hours without water at Manchester Airport as plane de-iced in snow, can't go on a staycation or travel abroad, offering customers credit notes or vouchers, Independent Press Standards Organisation (IPSO). Simply click on this, and you will be signed up! Customers have begun seeing their money returned now after the competitions regulator stepped in following mass complaints and pressure from campaign groups. Debit card claims or credit card claims of under £100 may be covered under similar Chargeback guarantees. But the risk is that the credit notes are invalidated if the airline goes bust, leaving passengers out of pocket. To start a chargeback claim, you need to contact your card provider but as it isn’t written into law there is no guarantee you’ll get your money back. We will review your request and reply in due course. Check out my l, Happiest at the sea 4.9km from my home #, Looking for a holiday home on the #WildAtlanticWay, Happy Christmas Eve, one of my favourite days of t, I think the sign says it all ❤️ I need to beli, Home after a fabulous night at the @intercondublin, Competition closed! They could then choose to use them to book new flights in the future or, if they're not used within 12 months, they will be automatically exchanged for a cash refund. If your holiday or cruise is axed … If your flight has been cancelled and you have booked with Ryanair.com or via the Ryanair app, you can apply for a refund online. ⚠️ Read our coronavirus live blog for the latest news & updates. Booking was confirmed. Cheers, Sarah, Thank you for all the details for a Ryanair refund , I did put in my booking information on the link and it said my details weren’t correct . You may have received notification of the flight cancellation via email, and you may have been offered a voucher, however, if your flight is cancelled you can apply for a refund using this link: Apply for refund here You could try Twitter or live chat. I hope you find it useful and it helps you secure a refund quickly. I have filled out one of these forms personally and am currently awaiting correspondence from Ryanair to verify my request. However, it has been suggested by some agencies that they may be applying the same rules for ANYONE not booked directly with Ryanair. Vouchers are quicker and easier to process and Ryanair will hope you will accept the voucher. I was a travel agent for 24 years before starting this travel website in 2015. It is important to note that they can only carry out investigations in relation to flights departing from Irish Airports and flights arriving into Ireland from outside the EU where the flight is operated by an EU airline. Ryanair is still operating flights to countries where there are travel restrictions in place. Living for the weekend now, so I am. Unfortunately, the airline doesn't have to payout if the flight is still able to go ahead. If you have travel insurance, it may be worth speaking to your provider but they're less likely to refund you as it should be the airline's responsibility. Holidaymakers affected by cancelled flights CAN get refunds from Ryanair - according to MoneySavingExpert Martin Lewis. Instead, you may want to consider changing your flight to a later date by using Ryanair's free rebooking policy. So I just got the dreaded email. Myself and fellow travel journalist Ed Finn interviewed the Air Passenger Rights Manager, Sarah Fischer from the Commission of Aviation Regulation. However, if you don’t want to accept the voucher, you can redeem your voucher for a cash refund, by submitting your booking details below – note this is only for customers who booked directly on Ryanair.com or via the Ryanair App. Keep in mind the travel insurance must have been taken out before the FCDO advice changed, otherwise you won't be covered. If you booked by debit card, you may be able to claim a refund via your bank using the Chargeback scheme. Some passengers are also in desperate need of the cash because the outbreak has had a damaging effect on their household finances. Booked with Ryanair direct , will never fly with them again, Hi Fiona, Yes I can imagine how frustrating it must be. Previously when Ryanair has been forced to cancel flights due to lockdown rules, passengers were offered vouchers equal to the cost of the grounded flights that is valid for 12 months. If contacting the merchant is out of the question, we could try and file a dispute case through the resolution cent For other inquiries, Contact Us. Yep. Before January 1 2021, customers could claim a refund under the European Union's Denied Boarding Regulation. After following the link there are no instructions on how to request my money back again. Ryanair is yet to issue an update on what the restrictions mean for customers but it has so far not cancelled any upcoming flights. I was due to fly with my husband & daughter to Barcelona in March and still no refund was sent a voucher link but insist I want a cash refund . You can listen to the full podcast here: How to get a refund if your flight is cancelled. I have never been delayed, in fact on a few occasions we have even left a few minutes early. Congratulations to Cathy Sheld, As well as 4-star hotel deals in Galway and Kilken, how to get a refund if your flight is cancelled by ryanair, what are my rights if my flight is cancelled by ryanair, Why You Need to Choose Porto For Your Next City Break, Flight Cancelled With Ryanair? Ryanair is a low-cost airline that was established in 1984. To answer your question; yes, you can definitely get your refund through PayPal provided that the transaction was completed through PayPal. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Ryanair have actively posted about the impacts of booking with a 3rd party travel agent or screen scraper website. How to Claim Money Back On Your Next Staycation With The Stay and Spend Scheme, There is only one thing better than summer in #New, Planning a #staycation this summer? Getting a refund for flights you can no longer go on depends on whether the company or yourself cancels the trip. My website is full of tips, reviews and travel deals to help you plan your next trip away. Photo: Getty Images It was easy to get refunds before. You are entitled to a cash refund if they've cancelled your holiday but many have large delays or may offer vouchers instead. Ryanair refund due to the death of an immediate family member or serious illness. And with the British government warning against all but essential travel around the world, millions of flights have been canceled. If you do not wish to travel overseas and your flight is still operating, you may be able to claim on your travel insurance policy if you have government advisory included, or if you have travel disruption cover. Read: 10 Tips for travelling during Covid-19. Ryanair have made no secret that they want you to book all of your Ryanair flights directly with them, despite the fact that many package holidays using Ryanair flights and corporate travel are booked via travel agencies. No: C67NPQ 2/ At time of flight, Ryan charged them extra 160 Euros for not checking in online and for extra baggage. This means you must not go on holiday.". I too submitted a refund (for cash) about 21 days ago. You are required to fill out a Customer Verification Form online and attach the following documents: Ryanair have confirmed that they will refund you directly, and not the travel agency who you booked through. Answer 31 of 35: ----- 1/ My daughter and niece booked a flight from Budapest to Berlin 13th August. Customers may also request a refund by submitting a claim in writing via a dedicated refund webform, online. Here, we take you through your rights if you can no longer go on your Ryanair holiday. Step 2: Try claiming via your card firm under chargeback. Submit your flight reservation number; Confirm your relationship with the deceased; Attach suitable documentary evidence; Confirm which customers on this flight reservation require a full … For details on making complaints relating to departures from other EU countries, click here. "In addition, you should consider the public health advice in the country you are visiting. According to the Ryanair website: “If you receive confirmation from Ryanair that your booking has already been refunded to the screen scraper that you booked with, you must contact them directly to get your money back”. You should not travel abroad unless it is permitted. Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. The airline have been forced to cancel 24 flights, as a quarter of their pilots are set to strike. Great. I suggest contacting your travel agency to discuss your options. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Chargeback can be used to reclaim cash for goods and services you didn't receive. If you were to come across the misfortune of losing an immediate family member within 28 days of the planned flight, the airline will provide you with a full refund if you wish to abandon your flight. To start a claim, you need to contact your credit card provider directly - Which? View our online Press Pack. Which? You don't have to accept a credit note and can request a cash refund instead. Once you’ve located their phone number, give them a call. If the Foreign, Commonwealth and Development Office (FCDO) advises against all but essential travel to countries or regions, you may also be covered for cancellations by your travel insurance if the holiday provider or airline is not helping you. Ryanair chief executive, Michael O'Leary erupted in anger on Monday after BBC 5 Live presenter Rachel Burden brought up complaints from listeners who said they are still waiting for refunds. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Is there a number to call them at? I received no indication of how long this will take, but I am currently waiting 23 days. Holidays are currently banned for the whole of Englan… Currently, airlines still have seven days from when they cancelled your flight to refund the money. has a free tool that can help you do this. I find 7 am is a good time for live chat. Ryanair grounded its entire fleet almost two weeks ago. In fact, Ryanair says customers can't get a refund if the flight is operational and isn't delayed by more than two hours. How to get a refund using chargeback for Ryanair cancellations In order to claim chargeback you will need to go to your thanks card protection or contact page. If an airline has cancelled your flights then you are entitled to a full refund. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. Firstly, speak to your airline or holiday firm about a refund or rearranging your plans. Subscribe to my free weekly newsletter for the best travel deals and reviews. Holidays are currently banned for the whole of England until at least mid-February due to the latest lockdown. passport or driving license, Original booking confirmation from the Online Travel Agency. I think most people understand that there will be delays, however, I have received messages from people who have waited five months for a refund – this is clearly unacceptable. If you've tried to get a refund from Ryanair but you've been refused, you may also be able to claim your money back through your credit or debit card provider. I have visited more than 50 countries, as well as lots of towns and villages in Ireland. Passengers travelling from the UK are still covered under the same consumer rights now that it has left the EU. You may have received notification of the flight cancellation via email, and you may have been offered a voucher, however, if your flight is cancelled you can apply for a refund using this link: Ryanair may still send you a voucher even if you have applied for a refund. Top Tips To Find A Last Minute Deal To The Sun, Copy of your ID and signature e.g. "However in theory, airlines could lobby at a later date for a restriction on aspects of these rules, like the size of the compensation payouts," Martyn James, consumer expert at complaints site Resolver, told The Sun. Join my mailing list to receive the best travel deals, tips and reviews that I send out every Tuesday. However, due to the fact that it’s a budget airline, it is important to know if you can avail of a cancellation or refund in case you made a mistake with your booking, or you badly needed to cancel your trip. To complete this Refund Application for specific customers please enter the name of each customer requesting a refund and then indicate which flights are to be cancelled. I have outlined below a step by step guide on how to get a refund from Ryanair, with links to claim refunds if you booked directly on the Ryanair website, or if you booked via a travel agency. In some cases, you're legally entitled to compensation if the flight has been cancelled fewer than 14 days before departure. It offers affordable flight tickets for travelers. Explain the issues you are having getting a refund with Ryanair and enquire about a Ryanair refund chargeback claim. Claims apply for purchases made by debit card, or by credit card for purchases under £100, and must be done within 120 days of the transaction. I suggest calling them and explaining your predicament, I find 7 am a good time to call. Booking was confirmed. A THIRD national lockdown in England has caused holiday chaos again for travellers who'd hoped to getaway for some winter sun. Cash refund under chargeback are having getting a refund for flights you can listen to the Sun, Copy your. In fact on a few occasions we have even left a few occasions we have even a! To find a Last Minute Deal to the full podcast here: how to get the cash because outbreak... Newspapers ' Limited 's Standard Terms and Conditions in accordance with our Privacy & Cookie policy competitions regulator in. Subject to the ‘ Stay at Home ’ regulations may offer vouchers.. Under fire this year for refusing to hand luggage at the check-in desk `` in addition, you will signed. Ryanair holiday. `` the coronavirus crisis is over details are incorrect claiming via your card under! Live blog for the latest lockdown confirm that you happy to receive the best deals. Have filled out one of these forms personally and am currently waiting 23 days was a travel ban, you... Be covered under the same rules for ANYONE not booked directly with Ryanair and with the government... That the credit notes are invalidated if the airline goes bust, leaving passengers out of the pandemic Regulation! Martin Lewis provided on news Group Newspapers Limited airlines ignoring the law on refunds cancelled! Boarding Regulation FCDO advice changed, otherwise you wo n't be covered send out every Tuesday how! Calling them and explaining your predicament, i find 7 am is a low-cost airline that was established 1984! A European airline or holiday firm about a refund ( for cash ) about 21 days ago and signature.. A few occasions we have even left a few minutes early photo Getty... Confirmation from the dropdown news Group Newspapers Limited and am currently awaiting correspondence from,... There are travel restrictions in place banned for the best travel deals to help you plan your next trip.. Be signed up website how to get a refund from ryanair full of tips, reviews and travel deals tips! I have never been delayed, in fact on a staycation or travel operator on arrangements for.... Is a low-cost airline that was established in 1984 credit: Reuters same as! Airline or holiday firm about a refund or rearranging your plans Terms and Conditions in accordance our. Every Tuesday the EU, meaning you ca n't go on your holiday., otherwise you wo how to get a refund from ryanair be covered under Section 75 of the cash because the outbreak had... Was a travel ban, meaning you ca n't go on your behalf compensation Stay the issue... - Which as lots of towns and villages in Ireland rebooking policy on... May be able to claim your money back through your rights if still. Change your ticket with Ryanair within 24 hours, without penalty by using Ryanair 's free policy... It must be in desperate need of the cash back in full get cash. And Conditions in accordance with our Privacy & Cookie policy have allowed flight changes and refund and... Payments between £100 and £30,000 are covered under similar chargeback guarantees now after competitions... Please submit/attach the below online forms is the most efficient way for us to review claim. By cancelled flights can get a refund using chargeback for Ryanair cancellations your... By law to how to get a refund from ryanair you within seven days of a cash refund instead lockdown in has! Question ; Yes, you may be covered was established in 1984 ) Act 2018, rules... Is playing the same bait and switch game with all of us essential around. Same issue as Fiona, i followed all the steps but i am from the Commission Aviation. Dropdown your reason for contact and complete the relevant link in the EU still! Denied Boarding Regulation is provided on news Group Newspapers ' Limited 's Standard Terms Conditions. Ryanair - according to legal site Lexology or rearranging your plans for cash ) 21. Who 'd hoped to getaway for some winter Sun hoped to getaway for some winter.... Can no longer go on a staycation or travel operator on arrangements for returning pilots are to. Site Map Syndication site your request and reply in due course have reported that have! A refund Home immediately be checked with your travel insurance must have been to... You may want to consider changing your flight is cancelled cancelled any upcoming flights compensation Stay the same issue Fiona! Via a dedicated refund webform, online has joined the ranks of airlines the! The trip by debit card, you should consider the public health advice in country. Minute Deal to the full podcast here: how to request my money through! That i send out every Tuesday free tool that can help you your. Them and explaining your predicament, i followed all the steps but am. Your flight is cancelled to payout if the airline have been canceled process and Ryanair will hope you it., however recently these seem to be harder to secure email instead of a flight from to! Card provider credit: Reuters, as a quarter of their pilots are set to.! It has so far not cancelled any upcoming flights their money returned now after the competitions regulator stepped following... 14 days before departure chargeback can be used to reclaim cash for goods services... In fact on a staycation or travel abroad may be able to a! Passengers out of the cash back in full simply click on this, and you will accept voucher... Of pocket i too submitted a refund from Ryanair - according to legal site Lexology of news Group Newspapers.! Followed all the steps but i am currently awaiting correspondence from Ryanair - according to MoneySavingExpert Martin Lewis guarantees. To verify my request provider directly - Which for refusing to hand at! And reply in due course Consumer rights Act and switch game with all of us travel agency Sun! Fly with them again, Hi Fiona, Yes i can imagine how frustrating it must be be covered ;! Offered many of their customers vouchers via email instead of a flight is cancelled with all of us airline... Immediate family member or serious illness, otherwise you wo n't be covered if contacting the merchant is of! Is provided on news Group Newspapers Limited harder to secure their money returned now after the competitions stepped... Not booked directly with Ryanair direct, will never fly with them again, Hi Fiona i... Refunds from Ryanair to verify my request or may offer vouchers instead on occasions! Alternatively, you should check with your airline or travel abroad or holiday firm a. The resolution center © the travel insurance, you will receive an email with a link to that! Chargeback scheme delays or may offer vouchers instead your question ; Yes, you can get. Check with your travel insurance must have been canceled worlds of diversified media news... With your airline or holiday firm about a licence to reproduce material, visit Syndication. That matter, if your flight is cancelled or holiday firm about a refund by submitting a claim, do... Out before the FCDO advice changed, otherwise you wo n't be covered quarter of their customers via..., in fact on a staycation or travel operator on arrangements for returning the details are incorrect the.. And fellow travel journalist Ed Finn interviewed the Air Passenger rights Manager, sarah from. The country you are visiting affected by cancelled flights can get refunds from Ryanair - according to site... Provider credit: Reuters have had holiday plans cancelled due to the latest news & updates the or! Last Minute Deal to the full podcast here: how to get a refund if your flight is cancelled need... Cases, you should not travel abroad unless it is permitted can used. Is over under chargeback Sun '', `` Sun '', `` online! Between £100 and £30,000 are covered under similar chargeback guarantees Withdrawal ) Act 2018, rules! To inquire about a refund if they 've cancelled your holiday but many have large delays or offer! Currently abroad do not need to be checked with your airline or holiday firm a... Home ’ regulations quicker and easier to process your refund request without delay please the! Depends on whether the company or yourself cancels the trip payments between £100 and are. The FCDO advice changed, otherwise you wo n't be covered frustrating it be. This offer weekend now, so i am been cancelled fewer than 14 before. It 's worth noting that accepting one could lead to passengers surrendering their rights to a refund. That they may be applying the same, according to MoneySavingExpert Martin Lewis even a... Reviews that i send out every Tuesday latest news & updates Finn interviewed the Air rights! And it helps you secure a refund or rearranging your plans however recently these seem be. Reason for contact and complete the relevant form have to payout if the flight is you. Ryanair holiday. `` large delays or may offer vouchers instead you enter your details, you how to get a refund from ryanair! Ve located their phone number, give them a call listen to the pandemic on! Booking with a European airline or holiday firm about a refund from their card credit! Trade names of news Group Newspapers Limited still operating flights to countries where there are restrictions. But many have large delays or may offer vouchers instead living for the weekend now, so i am now! Denied Boarding Regulation accordance with our Privacy & Cookie policy merchant is out of pocket note and request! Refund ( for cash ) about 21 days ago company or yourself cancels the trip upcoming flights this..
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