Get notified when a new coupon is available? zZounds Customer Service. Reviews. We are contacting him today, with an ERL, so he does not pay return shipping. (Wrong product was sent instead- Bose L1 Model 1S with B1 Module. Certain items are ineligible for return, including copyrighted items, downloadable products, and disposable products. They then tell me I have to go through the manufacturer. Customer Service Representative at zZounds.com. Avid Customer Association; Explore Professional Services; Project Engineering; Consulting; Contact Sales Shop. You may also use the email form on the Contact Us page to get a written response. At this time, we are still owed that amount, and the customer has stopped paying on a different order, where $135 is due, with an open amount of $539.95. Response: Audio & Music. You'll find massive discounts in a variety of categories when you shop in the Clearance section. Jul 2018 – Present 1 year 11 months. If not stop harassing me. The customer is still responsible for upcoming payments, as agreed upon in the terms and conditions of our payment plan when the order was placed. U got the headphones back u know u did. They are NOT paid commission. Zzounds ROCKS! Now zZounds … The instrument is not only well built, but it is beautiful. At each page, scan the page for a coupon code or promotion code … A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. MD0510B-12371547 Get Code. Has Verified Representatives. [redacted] You should have been glad that I called instead of trying to punish me. Telephone Number: +1 (800) 996-8637 Email Address: service@zzounds.com | Read 21-40 Reviews out of 21 I said headphones. Contact Zzounds Music customer service. They understand that sometimes musicians need their stuff right away, so they offer the zZounds payment plan. UPS transferred to USPS and that's how u got it. I got no VIOLEN and the woman on the phone confirmed recipes from USPS. I take great pride in all my instruments to prevent any damage. [redacted] You are viewing current zzounds.com coupons zZounds Customer Service. Jeffrey Kornfeld. Jeffrey Kornfeld Musician, composer, transcriber. Top rated- customer service Since 1996, they have satisfied more than one million employees - in large part due to zZounds' Hire only experienced musicians to answer your phone calls and emails who are never paid to do so. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases. Review: YOU GUYS GOT THE PACKAGE BACK. This is a 0% interest plan. This report was posted on Ripoff Report on 07/19/2013 07:11 PM and is a permanent record located here: … and discount promotions for December 2020. While this is not the type of resolution we hope for, when allowing customer to be approved on payment plans, the bottom line is that every customer who places an installment order, agrees to keep an active card on file for the scheduled payments. In December of 2013, I ordered merchandise from zZounds and was advised it had been delivered and it was not. Zzounds Customer Service :-Hotline Phone number: 844-996-8637. Response: http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). zZounds.com customers that want to make sure that they save as much money as possible when purchasing merchandise from this retailer are going to want to sign up for their email newsletter service. Contacts & Company Info. ZZounds Customer Service Contact Info. I may also take further legal action if it is deemed warranted. On top of that you have me wating for three months. Coupons for 38% Off & more Verified & tested today! Later that day, the customer was sent clear return instructions that mention return shipping costs are their responsibility. They don't get paid on commission -- … He stated that since it was a computer glitch of some kind, to call and a representative would assist submitting the reorder to make sure it didn't happen again. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. But I'm not paying VIOLEN price for a headphones thanks. A free inside look at company reviews and salaries posted anonymously by employees. I used the second label and they said they were still going to bill me. After a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/2015 item Bose L1 Model 1S with B1 Bass Module was added to the customers cart and an order was placed for this shortly after. I told him that if they looked at their web site, they would find that the price I paid didn't correspond with the Bose L1 Model 1S with B1 module, but did with the Bose L1 Model 1S with B2 Module and that it was not my error. The clearance section also includes items with cosmetic blemishes. Contact Support ≡ Menu. Review: I ordered a violin and received a pair of headphones I did not order. At this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouse. Merchant ignored my demands and charged on the Amex card three times after being told not to. Don't play with me. About zZounds. There is an abundance of evidence that zzounds has had horrible customer service; I am not the only victim of zzounds and fedex. & there whole customer service department just sucks from representative to supervisor to upper-level management. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. As a result I had to cancel my Amex Credit card and issued a new card because of merchants continued unathorized use of card.Desired Settlement: Refund of $299.64 in unauthorized charges and an apology letter detailing merchants improper business practices. For example, one customer reported receiving 4-string bass when a 5-string was ordered. online codes. Have something to share about zZounds Music? 2.9. Response: Some of these social pages offer a messaging or contact us button which you can use to send your message directly to the company. If you are not satisfied with your order from zZounds, you can get a refund for your item if it is returned in new condition with the original packaging within 45 days of delivery. Customer Service Representative zZounds.com. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. Bottom Line is there's a faiure in the system somewhere at Zzounds. zZounds has been making it easier for musicians and audio technicians to get the gear they need since 1996. We then contacted the customer to retrieve the funds issued in error and place his payment plan back into the correct standing. We erroneously credited his account with $577.32, and tried to work with him to get that money back. NOT COOL GUYS NOT COOLDesired Settlement: YOU Can either fixed the billing issues and the calls or send the violen and I'll gladly pay for it. During the investigation process we recommended the customer file a police report for the stolen items multiple times so that they may attempt to locate them. Being the items were confirmed to be delivered consistent with the expectations provided, and the customer would not take the proper steps to attempt to locate the products, we will not be sending replacement items. Review: [redacted] So disappointed will never purchase or recommend this company ever again! Furthermore, we have the web traffic data from the day of their purchase which is listed below. Review: This is the second time zZounds Music has charged my bank account for merchandise that it failed to deliver. zZounds has already charged my debit card which is connected to my checking account. A free inside look at company reviews and salaries posted anonymously by employees. Promo Codes . Definitely our mistake. After several attempts to the Visa in question, we eventually received an approval on 8/2/13 ($99.88) and 8/30/13 ($99.84) for the customer's past due payment. Check our FAQ. Save 15% off w/ Discount code at checkout, zZounds Email 5 reasons you should sign up for emails from zZounds Limited-time payment plan offers Weekly deals Exclusive giveaways Exclusive artist interviews Insider info on your favorite gear. I emailed and called about it/ but my calls and emails have been since ignored. I contacted zZounds they emailed a return label along with an RN number. 1. zZounds offers the industry‘s most musician-friendly payment plans. zZounds Music Reviews, Complaints, Customer Service. Start a new comparison . A free inside look at company reviews and salaries posted anonymously by employees. Head here by clicking on the Clearance tab at the right end of the toolbar on the main page. No price change occurred from the time I viewed the ad to the time I made the order. Let us notify you when fresh coupons are found. Should you experience any difficulty in using any of our site’s features, please contact us at: zZounds customer service 866-zZounds (866-996-8637) Then actually send the thing. New promotions on social media platforms are offered regularly. Zzounds Music. WHY WOULD YOU SEND ME A HEAD PHONES BUT THEN CHARGE ME FOR THE VIOLEN. And fix the invoice. Contact Support Get the support you need. On the final check out page on their website it does say in small print return acception but also has a large banner saying 45 satisfaction guaranty.The item was sold as a warehouse reseated item and I believe it was a previous return for the same reason it is not functional . [redacted] [redacted] [redacted] I'm left with the feeling that I've been ripped off and this company can careless! … Customer service contacts and company information. We are not responsible for items stolen from a customer's residence... When "Burt" finally can on the telephone, he stated that he could see exactly what screen I on that I ordered from and that it was my mistake. zZounds Music consumer reviews, complaints, customer service. Zzounds Customer Service }}- At zZounds, we're serious about music, and we know you are too. Thanks! 15 Offers Available. Sitewide. Customer service contacts and company information. Because the customer would not pay back the money that we accidentally refunded, we did decide to not ship out another product to him. Guitarist Gloryhole Guillotine. Customer service contacts and company information. If you find the the same exact item you bought at another retailer offered at a lower price within 45 days of purchase, Zzounds will refund you the difference including the shipping costs. We are not the company that is contacting this customer. you are sounding dishonest. Jeffrey Kornfeld Musician, composer, transcriber. Jul 2016 – Present 4 years 3 months. You can also sign up by clicking "Sign Up for Emails" on the bottom left side of most pages on the site. I SHOULD BE ALLOWED TO RETURN FOR REFUND.Desired Settlement: As stated above As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. Voice your opinion today and hear what 16 customers have already said. Sep 2018 – Present 2 years 1 month. 2.9. Response: A to Z Z to A $ High to Low $ Low to High Newest Top Rated. I refuse to pay for an in order I do not have.Desired Settlement: I want a adjustment to the billing and if they want their headphones back, send another label for usps and I will gladly send it back. Our website collected and compiled various consumer reviews about American Musical Supply and Zzounds Music as well as customer ratings and recommendations for these brands. [redacted] [redacted] zZounds ships items through the US, Canada, and Puerto Rico. American Musical Supply. Filter Offers. I will too. You could call zZounds customer service team anytime you want as they are always online to assist their customers. Zzounds Music . In a nice touch, their call centers are staffed by actual musicians. That is how you got my money. zZounds has my money and back account information and I have no merchandise.Desired Settlement: The merchandise delivered within 24 hours with a detailed explanation of why this has happened twice in the past two years. There is a 10% Off at zZounds . I was short on cash but wanted a beautiful brand new Gibson guitar. At zZounds, we're serious about music, and we know you are too. Follow zZounds on Facebook, Twitter, Instagram, or YouTube to stay in the know about exclusive social sales and promotions. A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. You can contact zZounds customer service team through the following ways: zZounds Music 8 Thornton Road Oakland, NJ 07436 Telephone Number: +1 (800) 996-8637 Email Address: [email protected] By Judy. [redacted] So as a customer who purchased $2000+ of musical gear I was scammed by zzounds and fedex. Phone: (844) 996-8637. zZounds Music 8 Thornton Road Oakland, NJ 07436. [redacted] If you're going to Harass me every morning at 7 am asking for payment and leave voice mails saying I owe you money. Why can't you all be honest. I asked to speak with his supervisor. We have made our final decision, and after months of contact with the customer, are not able to help any further. Response: With our easy monthly payment plans, you can get the music gear you need today -- and split the cost into monthly installments on your existing credit card. Zzounds ROCKS! The company has three shipping hubs located conveniently around the United States, so you can usually get your gear in just a couple of days. Grindcore band from Chicago. You may also use the email form on the Contact Us page to get a written response. [redacted] After merchant was notified that the Amex was not to be charged further and the new Visa card was updated with the merchant, merchant made several calls to me when payment was declined on Visa card threatening to run the Amex card. Sales. Sep 2018 – Present 2 years. zZounds Social Facebook; zZounds Social Twitter; zZounds Social Youtube; zZounds Social Instagram; www.zzounds.com. We believe that we have been fair and have proceeded appropriately. zZounds Promo Codes last updated on Sep 22,2020. zZounds offers a variety of Play as you Pay ® installment plans that allow you to get the gear you want today. Review: Purchased a item after purchase and install the item would not function properly . 11/06/2020. zZounds is a leading online retailer providing musical instruments, equipment, and accessories. We would still recommend the customer file a police report using the tracking information and denied FedEx claim to confirm the items were delivered to their residence. Jobs. I don't accept the response because they didn't say anything that helped. On 10/28 when the item was purchased it's listed price was $1799.00. If you have any questions about using your coupons online, please contact Zzounds.com Customer Service. As a result, the customer has been issued a full refund. How does it work? I am rejecting this response because: the price that was charged was for the Bose L1 Model 1S with B2 Module, not the Bose L1 Model 1S with B1 Module. [redacted] All orders from the site come with free standard ground shipping included. zZounds. 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